Responsible Gambling at Wonaco Casino: Tools, Limits and Support Resources

Gambling is meant to be a form of entertainment: something you choose to do freely, within boundaries you set yourself. At Wonaco Casino, we take that responsibility seriously. This page brings together everything you need to stay in control: the protection tools built into the platform, the warning signs worth knowing, and the organisations you can turn to for support, whether for yourself or someone close to you.

Problem gambling is a recognised condition that can affect anyone, regardless of age, background or experience with games of chance. The earlier it is identified, the more straightforward it is to address. We encourage all players to familiarise themselves with the tools available here and to use them proactively, not just when something feels wrong. Prevention is always more effective than intervention after the fact.

All of the tools listed below are accessible directly from the "Responsible Gambling" section of your player account, with no need to contact support. Activating a limit or restriction takes effect immediately. One important safeguard to be aware of: increasing an existing limit is subject to a mandatory 24-hour reflection period before the change comes into force. This delay is intentional and gives you time to reconsider before expanding your play parameters.

If you wish to activate any of these protections and encounter a technical issue, contact the support team via live chat immediately. Agents are required to treat responsible gambling requests with absolute priority and cannot refuse or delay them. Your request to restrict or close your account will be processed without question.

Problem gambling rarely announces itself clearly. It tends to develop gradually, through small shifts in behaviour that can be easy to rationalise or overlook. The following questions are not a clinical diagnosis, but they are a useful starting point for honest self-reflection. There is no shame in answering yes to some of them: what matters is what you do with that awareness.

Questions worth asking yourself

• Are you gambling with money set aside for essential expenses such as rent, food or bills?
• Do you find yourself needing to bet larger amounts to feel the same level of excitement?
• Do you return to play again shortly after a losing session in an attempt to recover what you lost?
• Have you been dishonest with family or friends about how much you gamble or how much you have lost?
• Is gambling cutting into your work, sleep or personal relationships in a way that concerns you?
• Do you feel restless, irritable or empty when you are not gambling?
• Have you ever borrowed money, sold possessions or used credit to fund gambling activity?

If several of these resonate with you, talking to someone trained in this area can make a real difference. The organisations listed below offer confidential support with no judgement attached. You do not need to be in crisis to reach out: a question or a concern is enough.

Several organisations provide free, confidential assistance to people affected by problem gambling, as well as to their families and friends. All of the contacts below are available to players based in France.

CSAPA centres (Centres de Soins, d'Accompagnement et de Prévention en Addictologie) are present throughout France and offer personalised follow-up care that is completely free and covered by the French national health system. Your GP can refer you to the nearest centre. These services are not limited to severe cases: they work with anyone who feels their gambling is starting to cause concern.

If you are a family member or friend of someone you believe may be struggling, the same organisations offer dedicated listening lines and support groups for those close to the person affected. You do not need to wait for the situation to become critical before seeking guidance.

Online gambling is strictly prohibited for anyone under the age of 18. Wonaco Casino enforces a rigorous age verification policy: any account found to belong to a minor is closed immediately and any funds are returned. Age is systematically verified as part of the KYC process before any withdrawal can be processed.

If you share a computer, tablet or smartphone with children or teenagers, we recommend logging out of your account after every session and protecting your device with a PIN or password. Parental control software can also be used to block access to gambling sites across shared devices. Options available in France include Net Nanny, Qustodio, and the built-in parental controls integrated into iOS and Android operating systems, which can be configured to restrict access to specific categories of website.

If you have any reason to believe that a minor has accessed your account or your payment details, contact Wonaco support via the live chat immediately to have your account secured while the situation is investigated.